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The E-Mail, and Telephone Directory
Page For:
Rathbone Energy, Inc.
Hours of Operation, Ship To Location, and Holiday Schedule
Links

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to help prevent spam, virus infections, etc. On initial incoming email Please reply to our SpamArrest
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About our response to your email or telephone call then
the directory
Phone Voice Mail: If no one can get the
call, we are on other lines, ALL in assembly helping on orders, it is a holiday / weekend,
ice / wet snow, seasonal flu / intestinal bugs, or simply very early in the morning or late in the
evening; Please, if you leave a message regarding a new sales order someone will call you back as soon as
we can. If you
have Caller ID Block, Please press *82 before dialing. You may also
E-Mail using
the complete directory
list but the above still applies. Adding more staff reduces
our ability to compete with the Chinese and still supply you the excellent
quality product that has built our 19 year old name.
Rathbone Energy, Inc., provides a child care area for children of
employees. If placed on hold for your contact and you here something
like, "Sponge Bob Square Pants" it is because on that day or at that time of
day we are using the media center, (where our music on hold is interfaced),
for entertaining the children while parents work.
eMail Directory for:
(Please supply your state, or even better, a detailed contact information in
your email.)
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Customer Service - RMA's
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Employment Opportunities
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New
Sales
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New
Sales,
North, Northeast and West Coast, United States
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New
Sales,
South, Southeast and Midwest, United States
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Technical
Support: Batteries, Chargers, Repairs, Electronic Ballast, Smart
Washlights
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Spanish Dialects:
Contacto en espanol
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Sales for these countries:
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Sales for these
countries:
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Russian Federation
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Sales for these
countries:
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Electrical Contractors, New Construction, Commercial, Residential,
Electrical Maintenance
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Battery Rebuild Order Status
and Credit Card Charge Backs : Click
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Absence, weather, Acts of God, Life, and unexpected
repair discoveries while rebuilding battery packs cause enough
distractions and delays on finishing in-house orders.
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Add to that 1.
what, since November 2007, has become
Constant interruptions from a volume of individuals wanting status of
batteries in-house for rebuild continues to place us further behind in
delivery to everyone. Their interruptions add up and affect
ALL customers, thus, more frustrated customers. It cascades like
when, while moving your mouse to dump spam email, you mouse over spam
email and porn sites start popping up all over your screen.
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And 2. In their frustration to be "the front and center",
or to get some "satisfaction" by being just mean,
a few are now
reverting to credit card charge backs or threats of credit card
charge backs in an attempt to get ahead of
others. As we discuss this with our merchant provider we have been
informed that due to the economy this is becoming a serious issue
back-logging their work as well. What is worse is that the
customer service representatives for the issuing banks of the credit
cards are coaching their credit card holders on loop holes in credit
card rules allowing the consumer to stick the merchant and steal the
product. Lost cash for inventory, personnel, or other. We have had this happen as well
and have turned the responsible parties over to the appropriate
professionals for aggressive action. We could hire more
staff just to handle those calls or hire more staff so that we have a
person for each rebuild that comes into our facility but then we would
have to double your price on a Premium Rebuild or just let you go to
China. If these steps prove ineffective we will simply go to
"Cashiers Check Only".
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We are
in a "sleeves rolled up" small business environment. Everyone here
catches calls, writes up orders, receives, packs and ships, and helps
the techs as needed. We custom assemble every battery pack to client
specifications and we are very good.
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Delays: To prevent cascading delays in delivery, persons working a tech
bench are no longer interrupted with the question, "are my client's
batteries ready?” Each interruption is at least two batteries that will
not ship that day.
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If allowed, this interruption cascades quickly so that not just those
who are inconsiderate of our lost assembly time but other paying
customers are also affected by this interruption and then everybody's
batteries are late.
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Since
mid-January 2008, Credit Card charge backs have affected our banking
accounts, cash flow, our vendor relations, our ability to purchase
inventory, and our nerves to the point
where we have been forced to turn ALL credit card charge backs over to
attorneys to collect ALL charges caused by the credit card charge back.
Depending on current cash flow and outstanding checks to vendors or
credit cards these credit card charge backs can easily cause over
$1,000.00 in fees per incident.
Consequences of
a Credit_Card_Charge_Back.pdf
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We are SO Thankful that we receive hundreds of emails per day.
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We are SO Thankful that we receive +/- 65 incoming sales calls and new
orders per day. Between us we receive > 400 emails per day, and as we
try to do all things, the voice mail will overflow. If we add more
staff we cannot compete with the Chinese and Still give you the Quality
that has built our Excellent 19 year old company name and quality
reputation.
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In addition we receive > 30 calls per day asking status of batteries in
house. Every tech interruption is at least two batteries not built that
day that should have been built that day and it accumulates in a
cascading effect. To stop this cascading effect we have a new policy and
Techs are not disturbed.
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We custom assemble hundreds of new battery packs new inserts, and
rebuild hundreds of different type batteries. We always have a lot to
catch up on in returning telephone calls and emails. There is back
office check in and receiving, front office sales entry, invoicing, and
money processing, money management and purchase orders, and everything
involved with battery assembly as well as rebuilding batteries, and then
packing and shipping. There are many steps involved.
☺Telephone Directory
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*82, 1-800-223-1775,
Sales Orders Only!
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04/16/2008: Telephones are in transition. AT&T had problems, ( a
glitch), on April 11-through April 16 with remote call forwarding until
our new lines are installed. We have just been informed that we
will be able to keep 865-484-1783 at the new location.
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*82, 1-865-484-1783 Office
Administration and Sales
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*82, 1-865-484-1785 FAX
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Ext. 116, Repair Service Center:
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Battery Charger Repair
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Media Pack Servicing
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Media Storage Devices (NAS for Video and Sound Storage)
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Remote IO Controller Repair
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Digital Analog IO Controller Repair
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Ext. 117, Battery &
Charger Engineering Design & Consulting
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Ext. 119, Marketing
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Ext. 303, Rathbone
Energy Employment, Consulting or Contracts
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Ext.
302, International Sales, Contacto en Espanol
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Ext.
304, Tech Support Batteries & Chargers
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Ext.
306, East Coast Sales & Repair Services
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Ext.
307, West Coast Sales & Repair Services
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Ext. 320, Purchasing
For Rathbone Energy
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Ext. 321, Accounts
Receivable For Rathbone Energy, Inc.
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Ext. 325. Fuel Cell Research, Hydrogen
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Ext.
304, Electrical Contractor Installation and Maintenance, Electrical,
Fiber, Cable
Hours
& Holiday Schedule
Ship To for rebuild/recell of your dry
cell nickel cadmium, nickel metal hydride, or lithium ion
batteries.
Current Language: Southern English. We are
not English majors but we have manners and our vocabulary skills
are strong enough that we do not need to depend on negative
adjectives for the bulk of our communication. Have your heard the
grammar of news reporters lately?
Consequences of a Credit Card Charge Back
Payment Terms
Premium Rebuild Procedures
Turn-around
Limited
Warranty Points
Limited
Warranty
THE "CONTACT US" AND "SHIP TO" ON THIS WEB SITE,
rathboneenergy.com, ARE THE ONLY CONTACTS AND SHIP TO LOCATIONS FOR
RATHBONE ENERGY, INC. 08/05

(Due to continuing development
all prices & specifications are subject to change without notice).
Copyright Rathbone Energy, Inc.,
1990, All Rights Reserved.
Last Revised
Saturday, 19. April 2008 01:22:50 AM
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