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About our response to your email or telephone call then the directory

Phone Voice Mail: If no one can get the call, we are on other lines, ALL in assembly helping on orders, it is a holiday / weekend, ice / wet snow, seasonal flu / intestinal bugs, or simply very early in the morning or late in the evening; Please, if you leave a message regarding a new sales order someone will call you back as soon as we can.  If you have Caller ID Block, Please press *82 before dialing.  You may also E-Mail  using the complete directory list but the above still applies.  Adding more staff reduces our ability to compete with the Chinese and still supply you the excellent quality product that has built our 19 year old name.

Rathbone Energy, Inc., provides a child care area for children of employees.  If placed on hold for your contact and you here something like, "Sponge Bob Square Pants" it is because on that day or at that time of day we are using the media center, (where our music on hold is interfaced), for entertaining the children while parents work.

eMail Directory for: (Please supply your state, or even better, a detailed contact information in your email.)

•  Customer Service - RMA's

•  Employment Opportunities

•  New Sales
•  New Sales, North, Northeast and West Coast, United States
•  New Sales, South, Southeast and Midwest, United States
•  Technical Support: Batteries, Chargers, Repairs, Electronic Ballast, Smart Washlights
•  Spanish Dialects: Contacto en espanol
• Sales for these countries:
  • 
•  Sales for these countries:
  • Russian Federation
• Sales for these countries:
  • Arabic Dialects:
• Electrical Contractors, New Construction, Commercial, Residential, Electrical Maintenance
• Battery Rebuild Order Status and Credit Card Charge Backs : Click

  • Absence, weather, Acts of God, Life, and unexpected repair discoveries while rebuilding battery packs cause enough distractions and delays on finishing in-house orders.

  • Add to that 1.  what, since November 2007, has become Constant interruptions from a volume of individuals wanting status of batteries in-house for rebuild continues to place us further behind in delivery to everyone.   Their interruptions add up and affect ALL customers, thus, more frustrated customers.  It cascades like when, while moving your mouse to dump spam email, you mouse over spam email and porn sites start popping up all over your screen. 

  • And 2.  In their frustration to be "the front and center", or to get some "satisfaction" by being just mean, a few are now reverting to credit card charge backs or threats of credit card charge backs in an attempt to get ahead of others.  As we discuss this with our merchant provider we have been informed that due to the economy this is becoming a serious issue back-logging their work as well.  What is worse is that the customer service representatives for the issuing banks of the credit cards are coaching their credit card holders on loop holes in credit card rules allowing the consumer to stick the merchant and steal the product.  Lost cash for inventory, personnel, or other. We have had this happen as well and have turned the responsible parties over to the appropriate professionals for aggressive action.  We could hire more staff just to handle those calls or hire more staff so that we have a person for each rebuild that comes into our facility but then we would have to double your price on a Premium Rebuild or just let you go to China.  If these steps prove ineffective we will simply go to "Cashiers Check Only".

  • We are in a "sleeves rolled up" small business environment. Everyone here catches calls, writes up orders, receives, packs and ships, and helps the techs as needed. We custom assemble every battery pack to client specifications and we are very good.

  • Delays: To prevent cascading delays in delivery, persons working a tech bench are no longer interrupted with the question, "are my client's batteries ready?” Each interruption is at least two batteries that will not ship that day.

  • If allowed, this interruption cascades quickly so that not just those who are inconsiderate of our lost assembly time but other paying customers are also affected by this interruption and then everybody's batteries are late.

  • Since mid-January 2008, Credit Card charge backs have affected our banking accounts, cash flow, our vendor relations, our ability to purchase inventory, and our nerves to the point where we have been forced to turn ALL credit card charge backs over to attorneys to collect ALL charges caused by the credit card charge back.  Depending on current cash flow and outstanding checks to vendors or credit cards these credit card charge backs can easily cause over $1,000.00 in fees per incident.  Consequences of a Credit_Card_Charge_Back.pdf
     

  • We are SO Thankful that we receive hundreds of emails per day.
     

  • We are SO Thankful that we receive +/- 65 incoming sales calls and new orders per day. Between us we receive > 400 emails per day, and as we try to do all things, the voice mail will overflow. If we add more staff we cannot compete with the Chinese and Still give you the Quality that has built our Excellent 19 year old company name and quality reputation.
     

  • In addition we receive > 30 calls per day asking status of batteries in house. Every tech interruption is at least two batteries not built that day that should have been built that day and it accumulates in a cascading effect. To stop this cascading effect we have a new policy and Techs are not disturbed.
     

  • We custom assemble hundreds of new battery packs new inserts, and rebuild hundreds of different type batteries. We always have a lot to catch up on in returning telephone calls and emails. There is back office check in and receiving, front office sales entry, invoicing, and money processing, money management and purchase orders, and everything involved with battery assembly as well as rebuilding batteries, and then packing and shipping. There are many steps involved.

• Opening ProPaC Procedure

• Consequences of a Credit Card Charge Back

• If over 12 weeks from the date we received your payment.

☺Telephone Directory

• *82, 1-800-223-1775,  Sales Orders Only!

• 04/16/2008: Telephones are in transition.  AT&T had problems, ( a glitch), on April 11-through April 16 with remote call forwarding until our new lines are installed.  We have just been informed that we will be able to keep 865-484-1783 at the new location.

• *82, 1-865-484-1783 Office Administration and Sales

• *82, 1-865-484-1785 FAX

• Ext. 116, Repair Service Center:

  • Battery Charger Repair

  • Media Pack Servicing

  • Media Storage Devices (NAS for Video and Sound Storage)

  • Remote IO Controller Repair

  • Digital Analog IO Controller Repair

• Ext. 117, Battery & Charger Engineering Design & Consulting

• Ext. 119, Marketing

• Ext. 303, Rathbone Energy Employment, Consulting or Contracts

• Ext. 302, International Sales, Contacto en Espanol

• Ext. 304, Tech Support Batteries & Chargers

• Ext. 306, East Coast Sales & Repair Services

• Ext. 307, West Coast Sales & Repair Services

• Ext. 320, Purchasing For Rathbone Energy

• Ext. 321, Accounts Receivable For Rathbone Energy, Inc.

• Ext. 325. Fuel Cell Research, Hydrogen

• Ext. 304, Electrical Contractor Installation and Maintenance, Electrical, Fiber, Cable

Hours  & Holiday Schedule

Ship To for rebuild/recell of your dry cell nickel cadmium, nickel metal hydride, or lithium ion batteries.

Current Language: Southern English.  We are not English majors but we have manners and our vocabulary skills are strong enough that we do not need to depend on negative adjectives for the bulk of our communication.  Have your heard the grammar of news reporters lately?

Consequences of a Credit Card Charge Back

Payment Terms

Premium Rebuild Procedures

Turn-around

Limited Warranty Points

Limited Warranty

THE "CONTACT US" AND "SHIP TO" ON THIS WEB SITE, rathboneenergy.com,  ARE THE ONLY CONTACTS AND SHIP TO LOCATIONS FOR RATHBONE ENERGY, INC. 08/05

(Due to continuing development all prices & specifications are subject to change without notice).