Credit Card Charge Backs

Since mid-January 2008, Credit Card charge backs have affected our banking accounts, cash flow, our vendor relations, our ability to purchase inventory, and our nerves to the point where we have been forced to turn ALL credit card charge backs over to attorneys to collect ALL charges caused by the credit card charge back.  Depending on current cash flow and outstanding checks to vendors or credit cards these credit card charge backs can easily cause over $1,000.00 in fees per incident. 

1. CREDIT CARD CHARGE BACKS ARE IN EFFECT A NON SUFFICIENT FUNDS CHECK:

2. AMEX, MASTER CARD, and VISA WILL CHARGE YOU EXPENSIVE FEES FOR FRIVOLOUS CREDIT CARD CHARGE BACKS.

3. We make every effort to make all clients aware that even though we immediately start the work on your custom manufactured battery packs there is always the potential for unforeseen delays.  Very, very occasionally a client will threaten a chargeback if he / she is not placed in front of others or we cannot perform magic and blow away unforeseen events.  Actually, most of these very few are simply denying delivery and attempting to get free merchandise.

1. Charge backs were an issue in the 1994 recession and are now again in our Depression of 2008 becoming an issue that MUST and WILL be controlled.  Charge backs effect our business in a very, very negative manner and can disable us from doing business. Credit Card Charge Backs
2. Disrupt our daily operation and labor to research and supply documentation back to the Merchant Provider.
3. Disrupt our cash flow causing

                                                    i.     NSF Fees

                                                   ii.     Returned Checks

                                                  iii.     Returned Payments to Credit Cards used every day to purchase inventory or accessories

                                                 iv.     Thus causing increases in Credit Card Interest Rates

4. Disrupt our ability to purchase inventory

                                                    i.     Thus causing someone's battery packs not to be built on schedule.

                                                   ii.     An incoming call wanting to know the status of battery orders.

                                                  iii.     Lost Sales and Profits

5. Disrupt our ability to pay utilities, telephones. internet, and payroll, to name only a few.
6. This all adds up and you and your company will be responsible for ALL willful and malicious intent to disrupt our cash flow.
7. Client AND COMPANY THAT CLIENT REPRESENTS understands that THEY CORPORATELY AND INDIVIDUALLY ARE RESPONSIBLE FOR any credit card chargeback fees against Rathbone Energy, Inc. regarding SAID purchase orders / sales order CONTRACTS AND will incur a minimum $100.00 fee per occurrence.  In addition, client AND COMPANY responsible for credit card chargeback AGREE TO REMUNERATE Rathbone Energy, Inc., for any and all expenses INCURRED BY RATHBONE ENERGY, INC. REGARDING SAID CREDIT CARD CHARGEBACK including but not limited to ANY AND ALL bank fees, NON-SUFFECIENT FUNDS FEES (NSF), vendor return check fees, legal fees, or any other fees or losses incurred by Rathbone Energy, Inc., as a result of a client credit card chargeback. NO EXCEPTIONS.
8. DISRUPTION OF OUR CASH FLOW IS A SERIOUS ISSUE AND CLIENT SHOULD UNDERSTAND THAT WE WILL PURSUE ANY AND ALL LEGAL AVENUES NECESSARY TO COLLECT ANY AND ALL LOSSES FROM CREDIT CARD CHARGE BACKS CAUSED BY THAT CLIENT AND COMPANY, NO EXCEPTIONS.
9. What Could Other Fees include:
   1. Suppose your chargeback caused one of our credit card payments to bounce and our credit card issuer raised our interest fees.
   2. Suppose your chargeback caused one of our vendor checks to bounce and we then had to start prepaying $5,000.00 to $10,000.00 per order for our inventory.
   3. Suppose a felony warrant was issued by one of our vendors against the person here signing a check that bounced because of your chargeback.
10. Someone else has to wait longer on their battery pack because you interrupted the financial flow of inventory
11. If this is unacceptable client may send personal or company check before their product is placed in line for the custom manufacture rebuilding or recelling procedure.
12. Delivery Signature IS required. 

WHEN YOUR PRODUCT ARRIVES WE IMMEDIATELY START PREPERATION WORK ON YOUR CUSTOM MANUFACTURED BATTERY PACK SUCH AS A PROPAC OR HYTRON

Rathbone Energy may, at our discretion, generate any Addendum we deem necessary to this policy at any time.

AMEX /  MASTER CARD / and VISA DO NOT SUPPORT SEPARATE BILL TO / SHIP TO ADDRESSES WHEN INVOLVED IN A DELIVERY DISPUTE.  Because of the extreme increase in credit card fraud, (due to our depressed economy), Rathbone Energy no longer ships merchandise to any address different than the bill to address of the used credit card involved.

Delivery Signature IS required.  Purchased Product Must Ship Insured.  All damage or loss claims are between the client and the freight carrier.  ie, DHL, FedEx, UPS, USPS, etc.

You may fax us the order form (865-484-1785), or (include it in your shipment without the expiration date and CVV number - we will then call you for those).

Rebuild / Recell product shipped to Rathbone Energy, Inc., for rebuild / recell and NOT paid for within 30 days of rebuild / recell WILL BE SOLD to first request for like item at going rate for that type of rebuild / recell.

Client is purchasing custom manufactured product- (manufactured to the client’s specifications).

Any dispute will be governed by the Laws of the State of Tennessee.  Specifically, any litigation shall be tried in the Cocke County, Tennessee, Sessions and/or Circuit Court depending upon the monetary amount(s) and the varying Legal issues.

Rathbone Energy may, at our discretion, generate any Addendum we deem necessary to this policy at any time.

Absence, weather, Acts of God, Life, and unexpected repair discoveries while rebuilding battery packs cause enough distractions and delays on finishing in-house orders.

Add to that 1.  what, since November 2007, has become Constant interruptions from a volume of individuals wanting status of batteries in-house for rebuild continues to place us further behind in delivery to everyone.   Their interruptions add up and affect ALL customers, thus, more frustrated customers.  It cascades like when, while moving your mouse to dump spam email, you mouse over spam email and porn sites start popping up all over your screen. 

And 2.  In their frustration to be "the front and center", or to get some "satisfaction" by being just mean, a few are now reverting to credit card charge backs or threats of credit card charge backs in an attempt to get ahead of others.  As we discuss this with our merchant provider we have been informed that due to the economy this is becoming a serious issue back-logging their work as well.  What is worse is that the customer service representatives for the issuing banks of the credit cards are coaching their credit card holders on loop holes in credit card rules allowing the consumer to stick the merchant and steal the product.  Lost cash for inventory, personnel, or other. We have had this happen as well and have turned the responsible parties over to the appropriate professionals for aggressive action.  We could hire more staff just to handle those calls or hire more staff so that we have a person for each rebuild that comes into our facility but then we would have to double your price on a Premium Rebuild or just let you go to China.  If these steps prove ineffective we will simply go to "Cashiers Check Only".

We are in a "sleeves rolled up" small business environment. Everyone here catches calls, writes up orders, receives, packs and ships, and helps the techs as needed. We custom assemble every battery pack to client specifications and we are very good.

Delays: To prevent cascading delays in delivery, persons working a tech bench are no longer interrupted with the question, "are my client's batteries ready?” Each interruption is at least two batteries that will not ship that day.

If allowed, this interruption cascades quickly so that not just those who are inconsiderate of our lost assembly time but other paying customers are also affected by this interruption and then everybody's batteries are late.

We are SO Thankful that we receive hundreds of emails per day.

We are SO Thankful that we receive +/- 65 incoming sales calls and new orders per day. Between us we receive > 400 emails per day, and as we try to do all things, the voice mail will overflow. If we add more staff we cannot compete with the Chinese and Still give you the Quality that has built our Excellent 19 year old company name and quality reputation.

In addition we receive > 30 calls per day asking status of batteries in house. Every tech interruption is at least two batteries not built that day that should have been built that day and it accumulates in a cascading effect. To stop this cascading effect we have a new policy and Techs are not disturbed.

We custom assemble hundreds of new battery packs new inserts, and rebuild hundreds of different type batteries. We always have a lot to catch up on in returning telephone calls and emails. There is back office check in and receiving, front office sales entry, invoicing, and money processing, money management and purchase orders, and everything involved with battery assembly as well as rebuilding batteries, and then packing and shipping. There are many steps involved.

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Please be patient and we will respond as fast as we possibly can.

As always, thank you for your business.