Terms

Payment Terms and Conditions

US $ Funds.

We are a true small business, HubZone Certified, that has been in business since 1989 and we know how hard the money is to keep. Do you have more money than the Banks? We don't. We would rather keep the money but we would rather give it to you than them.

Check and Money Orders: Send with your order.

Cashier's Check and Money Orders: Because of Fraud, the bank hold these funds for Three (3) banking business days.

Company and Personal Checks: The banks holds these funds for Ten (10) banking business days.

Bank Wire: We will send you the required bank information with your sales contract. Immediate access.

The bank wire, cashiers/company check has been NO problem. Like always and with all of us, either you have it or you do not.

January 2008 - April 2008: Extreme Credit Card Charge Backs in the 1st quarter 08, by New Clients who did receive their merchandise in the 4th quarter 07. Absolutely NO support from our merchant provider, AMEX, VISA or our bank at that time, Wachovia. Because of the support of our credit card vendors We will NEVER again accept credit cards.

Net Terms: I could sell lots of batteries on net terms but when it is not paid, which was the norm, it was a lost sale and lost inventory. I am still trying to collect from a $1,400.00 PAG Pulsar from March 2008. He wanted to "try it" first. My policy was NO, but the girls shipped it anyway.

Credit Cards: I lost $14,000.00 in Charge Back money, $1,400.00 in related NSF's, the inventory and labor in the 1st quarter of 2008.

As I said, the economic events were already showing themselves before it hit the news. Today, most of my client base has a combination of reduced credit lines, increased interest rates, and cut credit lines. So, their credit cards are of little effect. Besides, AMEX, MC/VISA, and PayPal took up to 5% off the top, including freight charges.

For the cash paying client who did not plan ahead, this may hurt somewhat but they cannot ignore Rathbone upgrade quality for generic pricing.

For the cash paying client who has planned ahead, it has not been an issue anyway PLUS they get Rathbone upgrade quality for generic pricing.

For Both, the client who has not planned ahead and the one who did plan ahead, This is the reason for the second "WHY I am supplying my circuit guts and the Best Available Panasonic, Sanyo, and LG lithium ion battery cells for the price of generic packs and "Brand Name" Economy and Chinese Cells.

You get my quality for a price lower than the cheap stuff. My margins are extremely low.

Disclaimers!

UNCLAIMED ITEMS:

UNLESS YOUR ITEM/S IS IN OUR POSSESSION DUE TO COMPONENT SUPPLY SHORTAGE OR OTHER REASONS BEYOND OUR CONTROL, Rathbone Energy, Inc., IS NOT RESPONSIBLE FOR UNCLAIMED OR UNPAID FOR ITEMS LEFT IN OUR POSSESSION OVER 30 DAYS.

Rebuild / Recell product shipped to Rathbone Energy, Inc., for rebuild / recell and NOT paid for within 30 days of recell WILL BE SOLD to first request for like item at going rate for that type of rebuild / recell.

NO REFUNDS:

We are not a giant company, cannot be a free rental house on product, and our small business checking account cannot be monopolized causing financial chaos. Rathbone Energy Battery packs are custom manufactured – (manufactured to the client’s specifications), specialty built or special order products. Chargers are special order. NO REFUNDS.

All Returns for Exchange MUST have the Proper Return Authorization Number On The Front Label of the Return Package before any exchange will be given. No Refunds are given. Exchange is given on product, within 5 days of delivery and then only after inspection and our approval. Client pays all incoming and outgoing freight. NO EXCEPTIONS.

NOT RESPONSIBLE:

Under no circumstances shall we, (Rathbone Energy, Inc, our officers, or our employees), be liable for any injury, loss, damage, or expense suffered or incurred with respect to any defective product, non-defective product, or use of that product which is assembled, built, or rebuilt by Rathbone Energy, Inc., or for product of another manufacturer sold through Rathbone Energy, Inc., INCLUDING LITHIUM ION.

Rathbone Energy, Inc. is NOT responsible for loss of product/s or Money’s due to breaking and entering, theft, fire, storm damage, Acts of God, or for any other reason not here listed. Furthermore, Rathbone Energy is NOT responsible for financial losses of ANY type to anyone resulting from economic crises or other events of anyone including vendors and clients. Rathbone Energy, Inc. is NOT responsible for damages, however unlikely, of undamaged or already damaged battery case shells or components during opening of that product for rebuild / recell.

We reserve the right to interpret any and all conditions and situations listed and those not here listed in such a manner as we deem appropriate.

Any dispute will be governed by the Laws of the State of Tennessee. Specifically, any litigation shall be tried in the Cocke County, Tennessee, Sessions and/or Circuit Court depending upon the monetary amount(s) and the varying Legal issues.

Receipt of client’s money confirms this sales contract for new product or rebuild of product and disclaimer. Client is authorized as the representative for the client’s company, has read and agreed to this sales order contract and disclaimers including lithium ion batteries, refund policy, and pro-rated limited warranty.

The above Disclaimers, Unclaimed Items, NO REFUNDS, NOT RESPONSIBLE, and other, May Be Updated and Revised at Any, Time Without Notice, at the Sole Discretion of Rathbone Energy, Inc., it's Officers, and Employees.

Company Name:_________________________________

Print Contact Name:____________________________________

Contact Signature:________________________________

Date:__________________________

This disclaimer must be signed and included with your rebuild / recell order or scanned and emailed back to us at sales@rathboneenergy.com, or mailed with payment before we will begin work on your order or supply merchandise.

Receipt of client money acknowledges and accepts these terms without signature.

This disclaimer will be kept in your file and is active on all current and future product orders.

VERY IMPORTANT PDF FILES AND WEB PAGES:

Disclaimers.pdf (Required to complete any order. NO EXCEPTIONS)

Premium_Rebuild_Procedure.pdf (To help you understand our process)

Order_Process_Procedure_1.pdf (To help you understand our process)

Turn-around (So you will realize that we have a genuine commitment but Life happens)

Turn_Around_nova.pdf

Terms Conditions Volume Orders.pdf

03-17-2008: We had a problem with less than stand up clients in 1 the early 90's recession. We have recently had a much larger problem with less than stand up clients in the current Depression. The above paperwork is because of a few of your colleagues and I cannot request of one and not all.

CREDIT CARD CHARGE BACKS: CREDIT CARD CHARGE BACKS ARE IN EFFECT A NON SUFFICIENT FUNDS CHECK CAUSING FINANCIAL CHAOS:
AMEX, MASTER CARD, and VISA WILL CHARGE YOU EXPENSIVE FEES FOR FRIVOLOUS CREDIT CARD CHARGE BACKS.
We make every effort to make all clients aware that even though we immediately start the work on your custom manufactured battery packs there is always the potential for unforeseen delays. Very, very occasionally a client will threaten a chargeback if he / she is not placed in front of others or we cannot perform magic and blow away unforeseen events. Actually, most of these very few are simply denying delivery and attempting to get free merchandise.
Charge backs were an issue in the 1994 recession and are now again in 2008 becoming an issue that must be controlled. Charge backs effect our business in a very, very negative manner and can disable us from doing business.
Client understands that any credit card chargeback fees against Rathbone Energy, Inc. regarding said client purchase orders / sales orders will incur a minimum $100.00 fee per occurrence. In addition, client responsible for credit card chargeback will be charged by Rathbone Energy, Inc., for any and all expenses including but not limited to bank fees, NSF fees, vendor return check fees, or any other fees incurred by Rathbone Energy, Inc., as a result of a client credit card chargeback. NO EXCEPTIONS.
What Could Other Fees include:
1. Suppose your chargeback caused one of our credit card payments to bounce and our credit card issuer raised our interest fees.
2. Suppose your chargeback caused one of our vendor checks to bounce and we then had to start prepaying $5,000.00 to $10,000.00 per order for our inventory.
3. Someone else has to wait longer on their battery pack because you interrupted the financial flow of inventory
If this is unacceptable client may send personal or company check before their product is placed in line for the custom manufacture rebuilding or recelling procedure. If we continue to be stolen from, receive no support from the merchant providers, and are forced to continue using legal council, we will stop accepting credit card payments all together.
Delivery Signature IS required.

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We are not a giant company and cannot be a free rental house on product. For that reason: All Returns MUST have the Proper Return Authorization Number On The Front Label of the Return Package before any exchange will be given. No Refunds are given. Exchange is given on product, within 5 days of delivery and then only after inspection and our approval. Design and Consulting have separate contracts for those fees and refunds. Return Authorization Request may be made via e-mail or telephone to: